Shipping policy

We use various carriers. Your shipping confirmation will notify you of your order's carrier. Please visit your respective carrier's website to sign up for detailed order tracking.

Orders above $99 before tax qualify for free ground freight. Shipping charges on orders below $99 before tax are: Ground freight $19.99 (shipment times vary by region). Expedited Freight $39.99 (shipment times vary by region)

In transit times can vary depending on the shipping method selected at checkout and the destination of your package. Also, please be aware that warehouse delays, weather, shipping holidays, peak shipping seasons and incorrect shipping information can delay your shipment.

Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.

Orders placed before noon Mountain Time on business days (non-holiday Mondays through Fridays) will ship on the same day. Orders placed after noon Mountain Time on a business day, or on a weekend, will ship the following business day.

We have three distribution centers, one in California, one in South Carolina and one in Peterborough, Ontario. Your order will fulfill from Canada first then the closest US distribution center to you that has the item you ordered.

Orders move quickly through our system.  Once you click "submit order" there is a very small window to cancel your order.  If you catch the error right away, log into your my account and cancel your order. Unfortunately, we are unable to modify any order information once the order is submitted.

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.

We do not ship to Freight Forwarders under any circumstances.

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier's website.

No. Your order will only contain a packing list that does not contain the price. All invoicing information is sent to your email address. 

Ordering Questions

All billing addresses must be in the US. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match. If you feel you are entering your address correctly, please call the 1-800 number on the back of your card, ask for either the Fraud or Authorizations Department and have them verify what your address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

Below are some of the common issues related to the error messages when checking out: The billing address and/or zip code entered doesn’t exactly match your billing address and/or zip code on file with the credit card company. The CVV entered doesn’t match your credit card. Your browser may be auto-filling the wrong information. Your credit card company may have declined because of available credit or potential fraudulent activity. Please contact your credit card company.

Did you have any errors while checking out? If so, the charge you are seeing is most likely a pending charge from the failed checkout attempt and will disappear within 1-3 business days. If you are unsure if the charge is pending, please email us at In your email, please include the name on the card and the date of the attempted transaction.

We charge your card once your order is shipped.

If you want to use a Visa/AMEX/MasterCard gift card on the site, you will need to register it with Visa/AMEX/MasterCard. This is necessary because our site will check for the AVS address and zip code. Please also be sure to retain the gift card in the case of a return. We credit the card used for payment, so if you throw away the gift card, you will have problems accessing the refunded amount from your return.

We accept Visa, Mastercard, and American Express.

No. We do not offer gift cards at this time.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Orders move very quickly through our system.  Once you click "submit order" there is a very small window to cancel your order.  If you catch the error right away, log into your my account and cancel your order. Unfortunately, we are unable to modify any order information once the order is submitted.

No. We do not price match other retailers.

It's likely your order shipped from two warehouses.  Check your shipping confirmation for a second shipment coming from another warehouse.  If you suspect an item didn't ship, please e-mail us at

Product Questions

First, measure each foot’s length in centimeters.  Base your sizing on your larger foot.  You can find brand specific size conversion charts with each shoe available on  If your foot shape is on the wide side, consider choosing 1 size larger.  If your foot is especially wide, consider choosing up to 2 sizes larger.  The SHIMANO IC3 model uses a wider and higher volume last than other models and may be a good option for wider feet.

Cycling shoes are designed to keep your foot stable and to minimize power loss when pedaling hard.
A properly fit cycling shoe has a slightly different feel than your typical athletic shoe. It should be quite snug in the heel area without putting excessive pressure on the instep. Your arch should be snug and feel supported. The shoe should offer a bit of toe room and allow your toes to wiggle slightly.
You may feel some heel slippage when walking. This is due a stiff sole. If you feel excessive slippage, try a smaller size.
When evaluating a cycling shoe for its overall comfort make sure there are no seams irritating your foot and that the straps do not cause pain or exert too much pressure. You should not have large areas of gapping or folds in the material in a well-fit cycling shoe.

Some replacement items are available on the website.  Please contact us if the item you are looking for is not available.

No. Unfortunately, the product warranty is only valid for the original purchaser.

A cycling shoe’s sole is engineered to support your foot in a stable position and distribute pressure from the pedal with little flex while pedaling.  Therefore, it does not flex like most footwear when you walk in them.

Satisfaction Guarantee

Consumers often tell us we make the most comfortable cycling products available. If your experience doesn’t meet your expectations however, let us know within 60 days of your purchase date and we’ll make it right.

For any reason, if you are not satisfied with your purchase within 60 days from the original date of purchase simply bring it back to the retail location of purchase for an exchange or refund. For product purchased on this site please contact to take advantage of the guarantee.


All product sold on SHIMANO Indoor carry a warranty covering defects in workmanship or materials. SHIMANO Indoor will replace or repair, at our discretion, free of charge any non-confirming item.
SHIMANO shoes are covered for 1 year from the date of original purchase.
SHIMANO pedals are covered for 2 years from the date of original purchase.

If you have questions regarding the warranty coverage email us at, call us at 1-800-851-3650, or refer to your owner's manual.

Warranties are traditionally processed and replacements shipped within 3-4 business days of receipt. However, repairs can take several weeks and the correct inventory is not always immediately available. If you would like to check the status of an item that you sent in for warranty service, please email us at In your email, please include your name, street address, a description of the item, and the tracking number for your shipment.

Returns and exchanges

* New and unused merchandise may be returned with the original tags attached & all original packaging up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.

*To start a return or exchange, access our returns portal here
* Please enclose with the free return the packing slip that is issued through our return portal
* Return authorization is not necessary, and we do not issue RA#s for consumer returns.
* We can only accept returns for purchases made through

Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification

We are currently unable to accommodate exchanges. If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund.

If you receive any defective or incorrect items, please contact us at prior to sending these items back.

Please use the packing slip provided by the returns portal

If you have any questions regarding your return :
* E-mail us at
*  Call us directly at 1-800-851-3650 Monday-Friday between 8:30 am and 5 pm EST

Prior to accepting your order, confirms your address is shippable through our carrier. If your address isn’t shippable, please confirm you have entered it correctly or choose a different shipping address.