Return Policy

What is your return policy?

  • New and unused merchandise may be returned with the original tags attached & all original packaging up to 30 days from the date of purchase for a refund. A refund will be issued to the original credit card for the item(s) amount, less shipping and handling.
  • Please enclose with the return the packing slip that came with your shipment or your order confirmation.
  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.
  • We can only accept returns for purchases made through Shimano Indoor Cycling.

Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
* We do not accept C.O.D. deliveries.
* Please send all returns to:
Shimano Indoor Cycling
Attn: Buy Online Returns
427 Pido Road
Peterborough, ON, K9J 6X7

If you have any questions regarding your return :
* E-mail us at
*  Call us directly at 1-800-851-3650 Monday-Friday between 8:30 am and 5 pm EST