Return Policy

What is your return policy?

To start a return, please select the link below:

FR: https://returns.shimanoindoor.ca/?locale=FR

We will provide a free shipping label with your return/exchange.
New and unused merchandise may be returned with the original tags attached & all original packaging up to 30 days from the date of purchase for a refund. A refund will be issued to the original credit card for the item(s) amount, less shipping and handling.
Please enclose with the return the documents provided during the return process flow at https://returns.shimanoindoor.ca/.
Return authorization is not necessary, and we do not issue RA#s for consumer returns.
We can only accept returns for purchases made through Shimano Indoor Cycling.
Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email return confirmation. The refund will show as SHIMANO/PEARL IZUMI
RETURNING AN EXCHANGED ITEM: While our automated system only allows an item to be returned or exchanged one time, we are happy to help set up a return for this item. Please email Info@shimanoIndoor.ca with "EXCHANGE RETURN" and our customer support team will be happy to assist.

If you have any questions regarding your return :
* E-mail us at Info@shimanoIndoor.ca
* Call us directly at 1-800-851-3650 Monday-Friday between 8:30 am and 5 pm EST