Shipping

WHO DO YOU USE FOR SHIPPING?

We use various carriers. Your shipping confirmation will notify you of your order's carrier.  Please visit your respective carrier's website to sign up for detailed order tracking.

HOW LONG DOES IT TAKE MY ORDER TO SHIP?

Orders placed before noon Mountain Time on business days (non-holiday Mondays through Fridays) will ship on the same day. Orders placed after noon Mountain Time on a business day, or on a weekend, will ship the following business day.

WHERE WILL MY ORDER SHIP FROM?

We have three distribution centers, one in California, one in South Carolina and one in Peterborough, Ontario. Your order will fulfill from Canada first then the closest US distribution center to you that has the item you ordered.

I DIDN’T RECEIVE ALL OF MY ITEMS, ARE THEY COMING IN A LATER SHIPMENT?

It's likely your order shipped from two warehouses.  Check your shipping confirmation for a second shipment coming from another warehouse.  If you suspect an item didn't ship, please e-mail us at help@ShimanoIndoor.ca.

I ENTERED THE WRONG SHIPPING ADDRESS, CAN YOU UPDATE IT?

Orders move into our warehouse within an hour after you click “submit order” and we cannot update them once they are on the floor. If you catch the error right away, please email us at help@ShimanoIndoor.ca with your order number and the correct address and we will do our best to cancel it.